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Noticeboard

New texting service


 


IF YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE TEXT 07842190117 with your NAME, D.O.B, DATE and TIME of your appointment. This service is only for cancelling appointments.


Derby Urgent Care Centre - Changes


From 1 November 2018, Derby Urgent Care Centre (DUCC) will be operating a nurse-led model of care for patients in Derbyshire. All current services will remain the same however patients will no longer be seen by a GP. Patients will be seen and treated by a range of clinicians including Advanced Nurse Practitioner (ANP) who will be able to prescribe and offer advice and support to patients. ANPs will be able to make clinical decisions and if they need to, they will seek advice from an on-call GP via telephone where necessary. All patients will be triaged by a nurse and then prioritised for treatment.


The CCG will be working closely with One Medical Group (OMG) to minimise the impact. There will also be a three month review to support the transition. 


Dates For Your Diary


The surgery will be CLOSED from 12pm for staff training on the following dates


Wednesday 7th November 2018


Wednesday 12th December 2018


Wednesday 30th January 2019


Wednesday 20th February 2019


Wednesday 20th March 2019


PERTUSSIS IMMUNISATION CAMPAIGN FOR PREGNANT WOMEN


The Department of Health have recommended that pregnant women have the whooping cough vaccine from 28 weeks of pregnancy. Please contact the surgery to arrange an appointment with the Practice Nurse.


Abdominal Aortic Aneurysm Screening - 65+ Men


This year, men aged 65 will be sent an NHS screening invitation. Those aged over 66+ years can request a scan if they have not been screened before. For more information visit aaa.screening.nhs.uk or speak with your GP who will have a supply of the appropriate self referral form.


Not Sure What To Do When Your Child Is ill


Urine Samples


Please note we do not accept  samples at the surgery unless the Doctor has specifically requested you to bring one to the surgery.

The practice pledges to:

  • Greet you in a welcoming manner and deal with you courteously and in confidence.
  • Diagnose and treat your problems to the best of our ability and respect any particular worries you may have.
  • Give full explanations of investigations and treatment offered.
  • Start surgery on time and ensure you are seen on time. If you are waiting more than 30 minutes you will be entitled to an explanation.
  • Offer a routine appointment within 48 hours (excluding weekends). Requests to see a particular GP may take longer.
  • Deal with medically urgent problems the day they are reported
  • Answer the telephone as quickly as possible.
  • Listen to complaints or suggestions you have about our service
  • Provide repeat prescriptions within two working days
  • Let you see, on a written request, your medical records subject to any legal requirements

 

The practice expects that you:

  • Show courtesy and respect for doctors, staff and other patients at all times
  • Understand that violent or abusive patients will be removed from the practice list
  • Keep appointments and arrive on time.
  • Let us know as soon as possible if you are unable to attend—if you are more than 15 minutes late you will be asked to make another appointment
  • Inform us of any change of address, name or telephone number in case we need to contact you urgently. A change of address may mean that you are now outside the practice area.
  • Attend invitations for screening and health monitoring which will prevent problems in the future.
  • Keep immunisations for yourselves and your children up to date
  • Should not expect a prescription every time you see the doctor—they are not always necessary.
  • Avoid calling the practice at peak times for routine enquires.
  • Let us know if you do not understand our explanations of your medical problems.

 

 
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