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New texting service 

IF YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE TEXT 07842190117 with your NAME, D.O.B, DATE and TIME of your appointment. This service is only for cancelling appointments and your appointment needs to be cancelled 30 minutes prior to your appointment.

Derby Urgent Care Centre - Changes

From 1 November 2018, Derby Urgent Care Centre (DUCC) will be operating a nurse-led model of care for patients in Derbyshire. All current services will remain the same however patients will no longer be seen by a GP. Patients will be seen and treated by a range of clinicians including Advanced Nurse Practitioner (ANP) who will be able to prescribe and offer advice and support to patients. ANPs will be able to make clinical decisions and if they need to, they will seek advice from an on-call GP via telephone where necessary. All patients will be triaged by a nurse and then prioritised for treatment.

The CCG will be working closely with One Medical Group (OMG) to minimise the impact. There will also be a three month review to support the transition. 

Dates For Your Diary


The surgery will be CLOSED from 12pm for staff training on the following dates:

Wednesday 19th June 2019

Wednesday 17th July 2019

Wednesday 21st August 2019

Wednesday 18th September 2019

Wednesday 16th October 2019

Wednesday 20th November 2019

Wednesday 18th December 2019


The Department of Health have recommended that pregnant women have the whooping cough vaccine from 28 weeks of pregnancy. Please contact the surgery to arrange an appointment with the Practice Nurse.

Abdominal Aortic Aneurysm Screening - 65+ Men

This year, men aged 65 will be sent an NHS screening invitation. Those aged over 66+ years can request a scan if they have not been screened before. For more information visit or speak with your GP who will have a supply of the appropriate self referral form.

Not Sure What To Do When Your Child Is ill

Urine Samples

Please note we do not accept  samples at the surgery unless the Doctor has specifically requested you to bring one to the surgery.





If you have a compliment, comment, concern or informal complaint about the service you have received from the doctors or any of the staff working in the practice, please let us know directly.

This leaflet deals specifically with complaints. We operate a practice complaints procedure as part of unified regulations for dealing with complaints which govern all NHS organisations in England.


How to Complain


We hope that most problems can be sorted easily and quickly, often at the time that they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a formal complaint then we would like you to let us know as soon as possible, ideally within a matter of days or at most a few weeks, because this will enable us to establish what happened more easily. If it is not possible to do that please let us have details of your complaint:


  • Within 12 months of the incident that caused the problem; or
  • Within 12 months of discovering that you have a problem Complaints should be addressed to the Practice Manager, or any of the doctors. Alternatively you may ask for an appointment with the Practice Manager in order to discuss your concerns. The complaints procedure will be explained to you and we make sure that your concerns are dealt with promptly. It will be of great help if you can be as specific as possible about your complaint.  
  • We shall acknowledge your complaint within three working days of receipt. The acknowledgement will include the offer of a discussion to agree a plan of how your complaint will be handled and agree a reasonable timescale for investigating and concluding the complaint. When we look into your complaint we shall aim to

  • What we shall do
  • Find out what happened and what went wrong. Make it possible for you to discuss the problem with those concerned, if you would like this.Make sure you receive an apology where appropriate.
  • Identify what we can do to make sure the problem does not happen again.
  • Use feedback to improve care where appropriate.
  • Complaining on behalf of someone else
  • Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else we have to know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable (because of illness) of providing this.

  • Complaining to NHS England.We hope that if you have a problem you will use our practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and provide an opportunity to improve practice. However, this does not affect your right to approach NHS England if you feel that you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. You may contact NHS England by post at PO Box 16738, Redditch, B97 9PT; electronically at or by telephone on 0300 311 22 33.   For further details contact:Millbank TowerLondon 
  • Tel: 0345 015 4033
  • SW1P 4QP
  • Millbank

    The Health Service Ombudsman for England

  • You also have the right to take your complaint to the independent Health Service Ombudsman if you are not satisfied with the manner in which your complaint has been dealt with. The Ombudsman is completely independent of the NHS and the Government and it is up to the Ombudsman whether they decide to take up a complaint. 

For further details contact:

The Health Service Ombudsman for England

Millbank Tower




Tel: 0345 015 4033

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