This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

New texting service


 


IF YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE TEXT 07842190117 with your NAME, D.O.B, DATE and TIME of your appointment. This service is only for cancelling appointments.


Derby Urgent Care Centre - Changes


From 1 November 2018, Derby Urgent Care Centre (DUCC) will be operating a nurse-led model of care for patients in Derbyshire. All current services will remain the same however patients will no longer be seen by a GP. Patients will be seen and treated by a range of clinicians including Advanced Nurse Practitioner (ANP) who will be able to prescribe and offer advice and support to patients. ANPs will be able to make clinical decisions and if they need to, they will seek advice from an on-call GP via telephone where necessary. All patients will be triaged by a nurse and then prioritised for treatment.


The CCG will be working closely with One Medical Group (OMG) to minimise the impact. There will also be a three month review to support the transition. 


Dates For Your Diary


The surgery will be CLOSED from 12pm for staff training on the following dates


Wednesday 7th November 2018


Wednesday 12th December 2018


Wednesday 30th January 2019


Wednesday 20th February 2019


Wednesday 20th March 2019


PERTUSSIS IMMUNISATION CAMPAIGN FOR PREGNANT WOMEN


The Department of Health have recommended that pregnant women have the whooping cough vaccine from 28 weeks of pregnancy. Please contact the surgery to arrange an appointment with the Practice Nurse.


Abdominal Aortic Aneurysm Screening - 65+ Men


This year, men aged 65 will be sent an NHS screening invitation. Those aged over 66+ years can request a scan if they have not been screened before. For more information visit aaa.screening.nhs.uk or speak with your GP who will have a supply of the appropriate self referral form.


Not Sure What To Do When Your Child Is ill


Urine Samples


Please note we do not accept  samples at the surgery unless the Doctor has specifically requested you to bring one to the surgery.

Comments & Complaints

consultation1We make every effort to look after all our patients to their complete satisfaction. However, if there is a need to complain, please contact the practice manager to discuss or ask for a copy of our complaints procedure.

Your comments on aspects of our service are always appreciated. Please make use of our suggestion box which is situated at reception.

POhWER

The Independent Complaints Advocacy Service (ICAS) which used to be a national organisation, has now been contracted out to independent providers and the current provider for Derby is POhWER. Patients who need help in making a complaint can contact POhWER by clicking here

HealthWatch Derby

We hope that that if you have a problem, you will use the Practice Complaints Procedure. This gives us the opportunity to improve our service. This does not affect your right to approach HealthWatch Derby who are based at The Council House, Corporation Street, Derby, DE1 2FS. Telephone: 01332 643988.

Care Quality Commission (CQC)

If you wish to contact the CQC, you can telephone the National Customer Service Centre on 03000 616161, write to them at CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA or email through their website www.cqc.org.uk

UK Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website