The use of telephone consultation is growing in many areas of medicine. Our Doctors and Nurses offer telephone consultations at Wellside Medical Centre and the branch surgery in Mackworth.
Appointment times are available throughout the week for patients to phone for advice from their doctor or nurse. These are usually at the end of morning surgery (around 11.30 - 12.00).
You can book a time just as you would make an appointment and the doctor or nurse will telephone you on the number that you designated at the time that you booked the telephone consultation appointment. Not all doctors and nurses will be available every day but reception staff will know when they will be on duty and at what time they will be available to consult with you over the telephone. There are a specified number of telephone consultations available on any given day, Monday to Friday inclusive. Telephone consultations are not available during Saturday morning surgeries.
The doctors and practice nurses have specially allocated telephone appointment slots.
The advent of mobile telephone communication has increased the demand for telephone consultation and many patients find it helpful to be contactable wherever they are. Telephone consultation has several benefits to patients, including convenience. It can also increase access, for example for those in work or those constrained by commitments to dependents. Telephone consultation may not be appropriate for every patient or on every occasion but your doctor or nurse can provide advice as to when it is a suitable alternative to a face to face consultation. Following a telephone consultation your doctor or nurse may consider it appropriate to ask you to come and consult with them personally, in which case an appointment will be offered to you.
When booking a telephone consultation please ensure that you give staff members the correct number of the telephone that you wish the doctor or nurse to contact you on. Please also keep that telephone next to you in order that you may manage the telephone call when you receive it. On occasion it may be necessary for the doctor or nurse to contact you at a time other than that booked for your telephone consultation. This will be because they may be unexpectedly or unavoidably delayed at the pre-arranged time. However, you will be advised if there is a particular problem and reassured that the doctor or nurse will be acting in a way that best manages the care of all patients.
If you have any questions about telephone consultations please ask a member of staff for assistance. Noticeboards at both surgeries also hold details of the telephone consultation service that we offer.